Have you ever thought of allowing your clients to see your calculations and the documents in their cases while they are being prepared? Lawrence S. Pascoe of Mirsky Paskoe has, according to an article in Law Office Computing's August/September issue, pp. 10-12. (Although this article is not online, many of its articles and reviews are. I highly recommend subscribing to the magazine.)
Pascoe writes that he has a second monitor -- a 20-inch ViewSonic -- on his desk solely for his clients.
The client's monitor helps him explain financial issues and calculations and tax ramifications in their family-law problems. It also helps him when he is creating documents for them to sign, for they can see the documents and correct them before they are finalized.
He also uses the monitor when filling out client checklists that he completes on his own computer. Does it help client relations? Here's what he says:
"Clients now want to participate in their case, and its beneficial for them to participate, so this extra monitor helps tremendously, and helps my image as someone who wants to work with his clients."
He adds that when he sends out a draft will, he uses his word processor to line-number the will "so the clients can easily refer to a change they want by indicating the line it's on."
Posted by ajlevy at August 10, 2003 1:44 PMThanks for adding my second monitor practice to your site. My last name is spelt Pascoe not Paskoe. I have a lot of other "out of the box " ideas found in my article on my web site about management principles for lawyers.
Posted by: Lawrence Pascoe at October 29, 2003 5:10 AM